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Comprehensive package including:
With more than 100,000 customers, salesforce.com is the enterprise cloud computing company that is leading the shift to the social enterprise. Social enterprises leverage social, mobile and open cloud technologies to put customers at the heart of their business. Based on salesforce.com's real-time, multitenant architecture, the company's platform and application services allow customers to:
We're hiring for this position in San Francisco
1 year ago, we formed the Salesforce social media content and engagement team. As we've grown over this past year, our current community managers are transitioning into full time content roles. We're now in need of some rock star community managers with big personalities and a whole lot of excitement around social media, community building, and hi-tech.
In this role, you'll be able to hone your social media marketing skills, build a strong community of brand advocates, and work closely with product marketers as well as other customer facing departments.
Our team is at the heart of our marketing organization and part of helping our company transform intro a social enterprise. As we continue to grow, we'll continue to need more and more community managers to ensure we're touching all our social media brand mentions.
You will be part of a 2 person team reporting to a Manager, and more broadly part of the overall Social Media Marketing team of 8 people reporting to our VP. It's a wonderful team dynamic and we sit closely to marketing SVPs and our CMO.
You will work closely with your direct manager and peers to learn the role. At Salesforce.com, we take pride in fostering a highly collaborative effort, and your team will remain an ongoing resource to train in all aspects of the role, such as learning about engagement best practices and tools used.
Community managers spend 80% of their time working with our existing engagement and collaboration tools (Radian6 and Chatter) and 20% of their time working on content or other projects where help might be needed.
The main challenge is keeping up with the fast pace and constant change. To be successful you'll need to be able to manage a lot of social media conversations and follow-up, while successfully staying on top of industry conversations and trending topics.
Time management and creative relationship building skills are critical to
the Community Manager role as you will be balancing new and existing relationships, following up with previous social media mentions, as well as ongoing professional development objectives such as learning about our product marketing skills.
Salesforce.com has been an innovator and leader in Cloud Computing for 12 years. In 2012 and beyond we have refocused the company around the Social Enterprise and are taking a leadership position in the next generation of enterprise applications.
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