Customer Operations Engineer

Cloudera is looking for a Customer Operations Engineer who has a passion for making customers successful. You will join a team of highly skilled engineers who are responsible for delivering Cloudera's support services including assistance during engineering and operations of distributed systems and mission critical response for production customers. Strong communications and troubleshooting skills are critical for success in this role.

Responsibilities:

• Ensure that critical customer issues are addressed  quickly and effectively
• Triage, diagnose and potentially escalate customer inquiries during their engineering and operations efforts
• Investigate product related issues both for individual customers and for common trends that may arise
• Study and understand critical system components and large cluster operations
• Differentiate between issues that arise in operations, user code, third party libraries or product
• Manage the day to day interactions with our customers
• Identify requirements for additional focused services engagements
• Coordinate enhancement and feature requests with product management and Cloudera engineering
• Facilitate upgrades, patches and maintenance to customer systems

Qualifications:

• 1+ years deployment experience with a highly-scalable, distributed,
• multi-node environment (10+ nodes)
• 4+ years of Unix environment experience (Red Hat Linux) including shell scripting
• 2+ years software development experience in C++ or Java and Python
• Network monitoring and application instrumentation experience
• System performance debugging and kernel forensics experience
• Strong troubleshooting and performance tuning skills (TCP/IP, DNS, File system, Load balancing, etc)
• Understanding of Grid computing, Map-Reduce, advanced server clustering and distributed programming
• Systems monitoring and management for grid computing
• Provisioning and operating a large-scale compute/storage systems
• Excellent communication skills

Pluses:

• Knowledge of file system, kernel and database internals – latency, throughput, reliability, availability, consistency, security, etc.
• Familiarity with the issues surrounding cross data center replication
• Strong knowledge of RDBMS concepts and SQL
• Familiarity with virtual machine technologies
• Working knowledge of distributed file systems (development knowledge is a strong plus)